Plan Information

This is the page where you can manually adjust different attributes for a given plan. Here you can change the plan, manually suspend it, change the billing period, change the next billing date or close the plan. On this page you will see general information for the customer as Registration #, Name, Company. Next you have:

• Password
  Here you have to enter the password that grants permission to manually edit the plan. The password is set up in RODOPI's configuration page (Administration / Configuration / Common Configuration). See in the table Billing Information field Password For Changing Plans.  You will see asterisks for the password for security reasons. If you can not remember the password, enter a new password and than click on the Save button.
• Prorate
  If this box is checked the account of the customer will be prorated. This will take effect only if you close a plan, change a plan, change the next billing date of the ongoing fee. The prorate depends on the number of days per month. So you have to specify the number of days per month for the billing period.
• Scheduled close
  The plan will be closed on this date. The date is compared with the internal billing date. When the date in the field become equal or less than the billing date, the plan will be closed. The daily billing procedure is responsible for this. The customer account is not prorated, but if the time used is less than the time specified in the Money Back Guarantee period then the customers account will be automatically credited for the price of the plan.
• Plan Info:
  Here you have the possibility to manually switch the customer to another plan. Choose a plan and press the Apply button.
• Manually Suspend:
  If you want to manually suspend the plan check this box and press the Apply button.
• Billing Period:
  If you want to change the billing period manually set the new billing period and press the Apply button.
• Usage Threshold:
  Defines plan specific threshold that will be used to charge customer automatically when he/she exceeds this usage threshold. You have to check the option 'set plan specific value' so that the changes to take effect. If Rodopi can't charge the customer the plan will be suspended. By default this field shows the usage threshold of the plan info.
• Comment:
  Put your comment in this field.

Also on this page you will find information about the billing schedule. Here you will see information about the last billing for the setup fee, ongoing fee or usage fee (fees). From here you can change the Next Billing for the ongoing fee or usage fee (fees). Just enter the new date and press the corresponding Apply button.

At the bottom of the page you will see a history with all the changes that you have made for that plan.

You can close a plan by pressing the Close button.

Note: When you close a plan which includes a dial-in account, the account will be automatically removed from the RADIUS authentication server.