Customizing the Subscription process

The subscription and the customer support pages are (or can be) visible from your customers. All files with extension .html are HTML templates. You can edit every HTML page in the directories

\Rodopi\olsplus

and

\Rodopi\olsplus-cgi

You can NOT use Front Page or other web-editing tool, because this can corrupt the HTML template or the JavaScript code in these pages. Use simple text editor like notepad.exe. Make backup of the HTML page before changing it so you can restore if anything is wrong.

The only page that you have to change is the page:

Confirmation.html

in the olsplus-cgi directory. There you can put your ISP specific information like:

Link to Service Agreement.
Your server addresses (DNS, mail, news and others).
Customer support number.
Billing support number.
Dial-in Numbers.
DISCLAIMER.
etc

When you subscribe a customer you can send him/her this page by fax or mail. If the customer subscribes online he/she will see this information.

Here is a list of the customer subscription pages with their locations and filenames, and with the help HTML pages that you need to edit.

• Customer Info - /olsplus/CustomerData.html
  Help page - /olsplus/CustomerInfoHelp.html
  This is the first form which gathers information about a customer. All fields are self-explanatory. The phone fields accept only digits. Note that the fields for the first and last names, the street address, city name, state abbreviation and the ZIP code are required fields, so the customer should not leave them blank. Also one of the two phones (home or business) is required. Note that the customers should enter area code as well.
• Service Plans - /olsplus-cgi/ChoosePlan.html
  Help page - /olsplus/ServicePlansHelp.html
  On this page the customer can select the type of service and type of account he or she wants. 
  Here the customer selects one ore more service plans. He or she can get a longer description for each plan by selecting it in the list box and clicking the question mark button. This will display a window with a description field which you have specified for the Plan Info (see the Plan Info description). The customer can also select a billing period. Also the customer may enter a promotion code if he or she has one, by clicking the Add Promotion button. One can choose as many plans as he or she wants, but can add only one promotion.
• Detail Items - /olsplus-cgi/DetailItems.html
  Here the customer have to fill information about plans he has chosen from the previous section. This information is validated and if not correct the same page will show error messages. 
• Payment Info - /olsplus-cgi/PaymentData.html and ACH.html
  Help page - /olsplus/PaymentInfoHelp.html
  Here the customer must choose a payment type, either credit card, ACH or check. 
  If the customer selects credit card payment, he or she has to enter the credit card number, the expiration date and billing address ZIP. RODOPI will perform authorization corresponding to your setting in Administration | Configuration page.
  If the customer selects ACH as a payment type he or she will be shown an Authorization Agreement Form where the customer have to enter ACH information. Note that all fields of this form are required.
• Sales, Marketing survey, etc. - /olsplus-cgi/AddInfo.html 
  Help page - /olsplus/AdvInfoHelp.html
  If a sales person creates the account he or she has to enter his or her nickname in the provided field.
  The customer has to choose whether to receive invoices and statements via e-mail or not. If the customer wishes to receive them via e-mail he or she has to specify the way he or she wants to receive invoices and statements (i.g. attached HTML or link to the ISP's customer support area). Also the customer can provide information about the advertising media which he or she has heard of the ISP from.
• Successful subscription confirmation page - /olsplus-cgi/Confirmation.html
  This page will be displayed when the customer is successfully subscribed for the service. Here you can place all the information you think the customer will need. RODOPI will always output the billing and account information.