Home   Products   Services   Support
Services
  Support

Support

Rodopi is mission-critical software that helps you run an efficient business. Should you have problems, technicalsupport is available under your support agreement during regular working hours and our emergency support team is available 24 hours a day, 7 days a week Our highly experienced team is committed to helping customers and making sure your business is running smoothly.

Regular Working hours

8 a.m. to 5 p.m. PST (Pacific Standard Time)
Monday through Friday


Contact Rodopi Support

Email: support@rodopi.com



Support Pricing

1. Annual Plan


E-mail response within 48 hours, Monday through Friday
Up to 4 incidents per month

Annual Price
up to 10,000 licenses 18% of system cost or $1,595/year whichever is Greater.
each additional 5,000 licenses $495/year
each additional incidents $75

Support agreements go into effect only when paid in full.

2. Emergency Incidents***

Call back within 60 minutes 24 hours a day, 7 days a week.
International Calls to be charged back to customer

$200 per hour. Two hour minimum charge applies to all emergency e-mails or calls, billable thereafter in 15 minute increments, even if it turns out to be a false alarm. Upon emergency outside of business hours, e-mail support@rodopi.com for quick response please include "emergency" in the subject line.

***Must be pre-paid by credit card

Services