Rodopi is mission-critical software that helps you run an efficient business.
Should you have problems, technicalsupport is available under your support
agreement during regular working hours and our emergency support team is available
24 hours a day, 7 days a week Our highly experienced team is committed to helping
customers and making sure your business is running smoothly.
Regular Working hours
8 a.m. to 5 p.m. PST (Pacific Standard Time)
Monday through Friday
Contact Rodopi Support
1. Annual Plan
E-mail response within 48 hours, Monday through Friday
Up to 4 incidents per month
|up to 10,000 licenses
||18% of system cost or $1,595/year whichever is Greater.
|each additional 5,000 licenses
|each additional incidents
Support agreements go into effect only when paid in full.
2. Emergency Incidents***
Call back within 60 minutes 24 hours a day, 7 days a week.
International Calls to be charged back to customer
$200 per hour. Two hour minimum charge applies to all emergency e-mails
or calls, billable thereafter in 15 minute increments, even if it turns
out to be a false alarm. Upon emergency outside of business hours, e-mail
email@example.com for quick response please include "emergency" in the subject line.
***Must be pre-paid by credit card